Assessor Resource
CPPDSM4056A
Manage conflict and disputes in the property industry
Assessment tool
Version 1.0
Issue Date: May 2024
This unit of competency supports the work of those involved in using communication techniques to manage and resolve conflict and disputes in the property industry.
This unit of competency specifies the outcomes required to use communication techniques to manage and resolve conflict and disputes in the property industry. It requires the ability to assess conflict or dispute situations, accurately receive and relay information, adapt interpersonal styles and techniques to varying social and cultural environments, and evaluate responses.
The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.
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